Frequently Asked Questions
1. Where does Rova London ship to?
We currently offer free shipping within United Kingdom.
2. Can I change my shipping address after placing an order?
If your order hasn’t been shipped yet, you can update your address by emailing info@rovalondon.com. However, we cannot guarantee changes after dispatch.
3. What is your return policy?
We offer a 30-day return policy. Items must be unused, in original packaging, and accompanied by proof of purchase.
4. How do I request a return?
To initiate a return, please contact us at info@rovalondon.com. If your return is approved, we will provide a return shipping label and instructions.
5. How long does it take to receive my refund?
Once we receive and inspect your return, your refund will be processed to the original payment method. This process may take up to 10 days.
6. How long is the delivery time?
- Order Processing: 1-3 working days (Monday - Friday)
- Shipping Time: 6-10 working days (Monday - Friday)
7. Can I cancel my order after placing it?
Yes, you can cancel your order within 24 hours by emailing info@rovalondon.com with the subject line "CANCEL ORDER#." If the order has already been processed or shipped, cancellation may not be possible.
Contact Information
Store name: Rova London
Company name: Ecompulse Limited
Company number: 77672341
Company address: Rm 509, 5/F The Cloud, 111
Tung Chau Street, Tai Kok Tsui,
Hong Kong
Phone: +447916696398
Email: info@rovalondon.com
Monday to Friday: 09:00 – 17:00 (GMT)
Weekends: Closed
We aim to respond to your inquiries within 24 hours.